After Sales

Do not miss even one customer complaint, get them all.

Through Voice calls & Website. Capture all customer complaints in easycloud Aftersales.
Show your customers you care.

Assign Tickets to Executives Manually or Automatically

If you are making physical products, your services team will have access to live spares inventory so their promises to customers are as accurate as can bw

Tickets can be assigned to Executives manually or Automatically based on rules like Distance from Customer, Rating, Round Robin etc.

Streamline and automate your customer complaint management process all the way from receiving a complaint until you service the complaint and get customer feedback

Spares Tracking

Check the list of Spares used Right in the complaint window, your services team will have access to live spares inventory so their promises to customers are as accurate as can be

Live track your service executives

To ensure smooth sailing for the customer. You can even evaluate your service partners based on their effectiveness!

We can automate the payment process to your service partners by programming the monetary calculation logics in the system

Send auto-genertad SMS or mails to your customers with service details or customer feedback requests and to your partners with payment details